We accept all postage paid returns from the United States of America for refunds of all the products GHOST INC. manufactures and were purchased from Ghost Inc. We do not accept International returns from outside the United States. Do not send your return with a signature requirement. If you need delivery confirmation please use FEDEX or UPS. We do not give refunds for products not manufactured by Ghost Inc. or otherwise not purchased from us. We do however give you credit regardless of where you purchased the products and of course warranty it. If you are returning a high value item you may want to insure it. Items must be in original unopened packaging and in re-salable condition, and be returned within 30 days of being received for a full refund any altered parts will not be accepted these items will be returned to the customer at the customers expense. No returns on any apparel, knives, holsters or electronic products. Returned Items not manufactured by GHOST INC. meeting the above criteria if accepted are subject to a restocking fee of 15% of the purchase price. We do not repair other manufacturers products. If the product functions improperly, is defective or breaks please contact the manufacturer for their repair/return policy. Please note refunds do not include money paid for shipping.
Shipping within the United States only. First to ship brings your order to the top of the shipping list and does not in any way guarantee exact arrival dates. This however will go out extremely fast and arrive to your destination in 2-3 days sent priority USPS. Depending on size of order we may choose UPS as our shipper at no extra cost to you.
We accept US issued checks, money orders and US issues credit cards. Keep in mind that you must have a US billing address for credit card transactions. You may choose to ship to a separate US address.
If your order is denied, please check your credit cards billing address. This has to match what your credit card company has on file and entered that way in billing section at checkout. About 90% of all transaction denied are because of this. We use a higher security process then most to verify credit cards. You can always call us to explain the declined charge. Please keep in mind if your credit card is denied you will always show a pending charge on your account. This is not actually a charge and will fall off by next batch time. This is usually the next day. If you created an account at checkout you can go in and fix the address, if not you can re-create an new order from scratch.
You can email us at firstname.lastname@example.org If you include your phone number we may find it easier to call you back and answer your questions or concerns personally.